24/7 Support for Mental Health: Call 512-472-HELP (4357)

If you need Help now

If you are experiencing a mental health crisis, call us 24/7 at 512-472-HELP (4357). Press 1 for English, then 1 for mental health crisis help. We are here 24 hours a day, 7 days a week.

How do I log in for my telehealth appointment?

For the safety of everyone, many services at Integral Care are being provided by telephone and telehealth right now. Integral Care created step-by-step instructions to help you connect with your provider for your telehealth appointment.

    • If you are using a computer, click here.
    • If you are using a computer and will have an ASL interpreter, click here.
    • If you are using a smart device like a tablet, iPhone, iPad or Android phone, click here.
    • If you are using a smart device like a tablet, iPhone, iPad or Android phone and will have an ASL interpreter, click here.

Need help? Please call us at 512-472-4357. Press 1 for English, then 4.

How do i learn more and get help?

To learn about our programs and services, call our Helpline at 512-472 HELP (4357)
Press 1 for English, then 3.
Hours: Monday – Friday 8am to 5pm

  • We tell you the different ways we can help you.
  • We ask you to come to one of our clinics to learn more about the different ways we can help you.
  • We have several easy to find locations in Travis County. Some locations have walk-in appointments. Click here for a list of locations and hours of operation.

What will happen at my first appointment?

  • You meet with a licensed professional to determine how we can help you. Wait times can vary.
  • You complete forms about yourself, including your health and finances.
  • You sign some documents to get care from us:
    • Treatment Consent Agreement
      • This tells us you want help from Integral Care.
    • Notice of Privacy Practices
      • This tells you how your medical information may get used and shared.
    • Financial Agreement
      • This shows that the financial information you gave us is correct. This shows you got a copy of the amount you will pay for help. This also shows that you agree that you will pay for any service your insurance or other payer does not pay.
    • If we help you with intellectual and developmental disabilities, you take an IQ test. This helps us know if you qualify for services.
    • If you qualify for help from Integral Care:
      • You get a mental or physical healthcare provider, service coordinator, case manager or therapist, depending on the services you will receive.
      • You get a follow-up appointment to begin services.

What do i bring to my appointment?

  • A Photo ID
    • Intellectual and Developmental Disabilities appointments need two forms of IDs. Please bring: a photo ID, social security card, passport and/or birth certificate.
  • Please bring your Legal Guardian if you are:
    • 17 years or younger
    • An adult with a guardian
      • Please note: Guardians must bring legal paperwork that shows them as the guardian.
  • Any medical history papers about your mental health, psychological or IQ testing
  • Any physical assessments to provide information about your care
  • Proof of your address such as utility bill or Texas ID
  • Proof of insurance such as Medicaid, Medicare and/or private insurance (if applicable)
    • We need this for your financial assessment.
  • Proof of income such as tax returns, recent pay stubs or social security award letter
    • We need this for your financial assessment.

how do i pay for services at integral care?

Integral Care takes many forms of payment.
We offer a sliding fee scale, accept Medicaid, Medicare and private insurance. We provide help even if you’re unable to pay. Integral Care also has payment plans.

  • To qualify for help, you must fill out a financial form.
  • You pay for services based on your ability to pay.
  • Your insurance pays for services if you have insurance.
  • You give Integral Care permission to seek payment from your health insurance. This may include:
    • Medicare
    • Medicare Advantage Plans
    • Children’s Health Insurance Program (CHIP)
    • Texas Medicaid including All Travis County Managed Medicaid Programs – STAR, STAR Plus, STAR Kids
    • Private Health Insurance Plans
  • If your insurance has co-pays, you must pay your co-pay for each service.

How much will it cost: Charity Care Program?

There is financial help for those who cannot pay for the health care they need.

The Charity Care Program helps:

  • People who can’t pay their bills
  • People who don’t have insurance
  • People who have coverage with an insurance carrier but can’t pay their portion of the bill after insurance pays

Those who fall between 0 and 150% of the Federal Poverty Guidelines may be able to get a 100% discount. Those who have a total household income above 150%, may be able to get other discounts. To get Charity Care, you must turn in a Financial Assessment.

For more information, call 512-472-4357, Press 1 for English, then 6.

See a copy of our Charity Care Policy, the Financial Assessment, and a guide to our Ability-to-Pay Fee Schedule below:

How can i pay my bill?

  • You can pay online. Click here.
  • You can pay in-person at your Integral Care clinic.
  • You can mail your payment when you get your bill for services.

What if i have feedback about the services I receive?

Integral Care takes pride in giving expert services to our community. Please let us know if you have a problem or question about our services or staff. Please email Integral Care at feedback@integralcare.org or call 512-440-4086.

Click here to learn more about how to tell us about your care.

How do I request medical records?

Click here for information on requesting medical records.