Integral Care has been awarded the full SAMHSA Assisted Outpatient Treatment (AOT) grant ($1M per year over 4 years). The funding will be used to develop an AOT program to bridge the gap between inpatient and outpatient mental health services, improve treatment outcomes and reduce incidence of inpatient psychiatric and reduce criminal justice involvement. The Austin AOT program presents a practice and evidence-based intervention designed to promote treatment adherence, empower client engagement in managing their care, reduce inpatient bed stays and involvement with the criminal justice system. The population of focus for the program will be adult clients in Travis County who are persistently struggle with adherence to needed treatment for their mental illness and meet criteria for AOT under Texas state law.


The program will bring together Integral Care, Travis County Probate Court, Travis County Clerk’s Office and Dell Medical School at the University of Texas at Austin to establish a framework for identification, referral and the care and treatment of clients living with serious mental illness. Other community partners include NAMI Central Texas, Austin State Hospital and Travis County Sheriff’s Office. All client treatment plans will employ a recovery-oriented approach. Specifically, plans will include motivational interviewing strategies, psychiatric advanced directives, and collaborative, individually tailored plans of recovery.


Our sincere thanks to the large group of stakeholders who supported the AOT application, including the Travis County Attorney’s Office, Austin Lakes Hospital, Housing Authority of the City of Austin and Disability Rights Texas.

June 15, 2020

Seeking Public Comment

Integral Care is seeking public comment on two draft plans, the draft Consolidated Local Service Plan (CLSP), and the draft Local Provider Network Development Plan (LPND). Integral care invites the Travis County community to review and provide feedback.  These formal documents address service priorities and plans developed through input from various planning groups throughout the Travis County community.  They describe the array of local services provided by Integral Care, as well as, opportunities for expansion of provider services.

CLEAN Form O-CLSP June 15_2020
CLEAN 2020 LPND_6.15

Please send comments to Louise F. Lynch, Provider Network and Authority Officer, at by July 15, 2020.

Integral Care received $275,046 from FEMA and SAMHSA to provide Crisis Counseling Program (CCP) supports and interventions beginning April 8, 2020. Integral Care is currently providing CCP supports and interventions to two primary populations: (1) the community at large in Travis County and (2) Travis County citizens who are staying as guests at a City-run isolation facility, housed at various hotels. Individuals who are staying at these facilities have been identified as “high risk” for contracting or spreading COVID-19.


Primary services include outreach, individual counseling, public education, individual education, trauma supports, referrals, and linkage.  The majority of these primary services are delivered via telephone and videoconferencing. Some services are delivered in-person as needed. Public education is provided via local media and social media outreach.


In addition, Integral Care is providing communications support for a statewide education campaign aimed to support the emotional health of Texans during the COVID-19 pandemic. The State of Texas launched a COVID-19 Mental Health Support Line (833-986-1919) to help people who are feeling overwhelmed by the pandemic, connecting them to a mental health professional who will help them with anxiety, depression, stress, grief and worry. The goal of the campaign is to help the community feel connected, offer hope during, and provide mental health support during this time of stress and uncertainty.


In this time of uncertainty, Integral Care wants anyone who is feeling anxious or overwhelmed by the COVID-19 pandemic to call their 24/7 Helpline. A mental health professional will listen to them, support them without judgement and provide immediate emotional support. Call 512-472-HELP (4357) and press 1 for English, then 1 to talk to a mental health professional. The service is free, completely confidential, and available 24 hours a day, 7 days a week. Interpreters can provide support in multiple languages.


In response to the COVID-19 emergency, Integral Care’s 24/7 Helpline expanded its mental health support services. “During this time, we could all use some extra emotional support,” says Nicole Warren, Integral Care’s Helpline and Crisis Line Practice Manager. “You don’t have to wait for a crisis to call. If you’re worried about your emotional well-being or even someone else’s emotional well-being, give us a call anytime – day or night. We can work through it together.”


Integral Care continues to offer emergency mental health crisis response and intervention through the same Helpline number.

In April 2020, Integral Care received a grant of $20,000 from All Together ATX to help people with mental illness, substance use disorder, and intellectual and developmental disabilities weather the storm of the COVID-19 pandemic. The funds will allow Integral Care to provide gift cards for groceries, assistance with rent and utilities, and help with prescription costs.

  • Integral Care will provide gift cards to HEB and Walmart so clients can purchase the food and supplies they need.
  • Clients who have lost work due to COVID-19 and are requesting financial assistance will provide a copy of their rent or utility bills and Integral Care will make a payment directly to the vendors.
  • Integral Care will cover the costs of prescriptions for established clients so they can continue their medications and stay healthy during this troubling time.

Through the All Together ATX grant program, our City leaders are using their nonprofit partners as a buffer against the worst impacts of the outbreak. They are relying on the expertise and experience of community-based institutions in the recovery effort that lies ahead. Integral Care is glad to be a part of this community-wide effort to help all members of our community weather the storm of COVID-19.

In April 2020, Integral Care received a $10,000 grant from the Alice Kleberg Reynolds Foundation that allows our intellectual and developmental disabilities and homeless services teams to provide short-term assistance to mitigate the negative impacts of the COVID-19 virus on the populations they serve.


In response to the COVID19 pandemic, Integral Care now provides most of its services via telehealth. However, many people experiencing homelessness do not own a phone and cannot access telehealth services. To ensure continuity of care, Integral Care is providing mobile phones to people experiencing homelessness. This means clients anywhere – even on the streets – can call in to a telehealth appointment and work with Integral Care staff to address their health needs. The grant will also allow Integral Care to deliver single occupancy tents and groceries to clients living on the street, allowing them to shelter in place and have their basic needs met.


Integral Care’s IDD Services Division provides people with intellectual and developmental disabilities the tools they need to live on their own while also offering extra help during times of crisis. Changes to grocery store and restaurant operations – including social distancing rules, modified schedules, and limited availability of certain products – may present unique challenges for this population. Staff have identified ten people with IDD who are currently struggling to get groceries, toiletries and cleaning supplies. The Alice Kleberg Reynolds Foundation grant allows staff to deliver groceries and other products during their regular visits throughout the shelter in place period.

Del Valle Independent School District (DVISD) received a Victims of Crime Act grant from the U.S. Department of Justice in the amount of $1,000,000.  DVISD contracted with Integral Care to expand its school-based mental health services. Integral Care has provided mental health services to students, families and staff in DVISD since 2013. With this grant, Integral Care will expand its services to nine elementary campuses and three alternative campuses, with a focus on supporting children and adults impacted by violent crime.


Integral Care will hire ten mental health professionals: six to serve students and four to provide support to family and school staff who are victims of crime. A program manager will provide oversight and supervise those providing direct mental health services. All staff will be trained to provide evidence-based psychotherapy that is trauma-informed and culturally competent.

In December 2019, Integral Care received a $523,413 grant from St. David’s Foundation to provide Mental Health First Aid (MHFA) training to 1,500 Central Texans annually for the next two years. MHFA is an evidence-based training that builds mental health literacy by teaching participants how to identify warning signs and symptoms of mental illness and apply a 5-step action plan to help individuals experiencing a mental health crisis.


St. David’s Foundation has supported Integral Care’s MHFA program since 2017. In 2018, Integral Care worked collaboratively with Bluebonnet Trails Community Services to provide MHFA training to 2,022 individuals in Travis, Williamson, and Bastrop Counties; last year, 2,059 individuals accessed MHFA training through Integral Care’s program.


Over the last several years, Integral Care has provided MHFA training to diverse audiences, including faith communities, nonprofit organizations, government agencies and departments, elected officials, and institutes of higher education. For this grant term, we plan to expand our outreach to focus on the private sector, increasing our community’s capacity to respond to a mental health crisis anywhere Central Texans live, learn, work, and play.


With a diverse corps of Mental Health First Aiders, we can reduce barriers to mental health care access throughout Central Texas. Building mental health literacy across our community – from nonprofit professionals and educators to business leaders and elected officials – helps to ensure that people living with mental illness and/or substance use disorder can get connected to the services they need.

In November, Integral Care received a $143,500 grant from the Meadows Foundation to renew the Healthy Transitions Program, a collaboration between Integral Care and The University of Texas at Austin that supports transition-age youth. Funding will allow Integral Care to hire four part-time, near-age peer support specialists who will serve as transition navigators for youth who are transitioning from Child and Family Services to Adult Behavioral Health services or young adults between the ages of 18 and 25 who are new to mental health services and engaging with Adult Behavioral Health services.


By connecting each youth with one of our trained, near-age peer support specialists, we anticipate that we will increase the number of individuals who attend their intake appointment with Adult Behavioral Health services and improve our retention rate for youth remaining in Adult Behavioral Health services.


As in Year One of the project, Integral Care will engage experts in the University of Texas at Austin Steve Hicks School of Social Work to train the young adult peer support providers in the developmental needs of transition-age youth, effective engagement skills, and fidelity to the young adult peer model.

Integral Care, the Local Mental Health and Intellectual and Developmental Disability Authority for Travis County, announced today the appointment of Travis County Sheriff Sally Hernandez to its Board of Trustees. The appointment was a result of Senate Bill 632, which promotes Local Mental Health Authority (LMHA) cooperation with the criminal justice system by directing all LMHAs to appoint a sheriff or sheriff’s representative to their local governing board as an ex officio non-voting member.


As our community grapples with COVID-19 and the impact on patients, healthcare workers and the healthcare system, we are beginning to recognize the toll this situation is taking on mental health. Whether it is an essential worker under pressure to perform on the job while worrying about exposure or someone with a compromised immune system isolated at home, COVID-19 is having short and long-term impact on our mental health. During these anxiety ridden times, it is reassuring to know that we have systems in place to address our community’s mental health needs and unexpected challenges.


The changes and concerns that have come with the COVID-19 pandemic are impacting the mental health and well-being of many in our community — with job losses, school closures, health concerns and separation from our loved ones. KXAN talked to Integral Care about how to support someone who may be experiencing a mental health crisis.

Integral Care marked completion of Terrace at Oak Springs with a Ribbon Cutting and Community Celebration. KXAN attended both events to learn more about this new 50-unit Housing First apartment community that supports recovery from homelessness, mental health issues and substance use disorder. Watch it here.

Integral Care talked to KXAN about how our Helpline will soon take calls from regions outside of Travis County via the National Suicide Prevention Lifeline. Check it out.

Dawn Handley, Chief Operations Officer, talked to KXAN about how the City expanded funding to support mental health crisis care in our community. The goal –  get people the help they need faster. This funding will expand telehealth services with APD and add EMCOT clinicians to the 911 call center floor. Learn more.

EMCOT has partnered with APD and EMS to support the health of our community for over 5 years. As part of a new pilot, EMCOT and APD are using telehealth to expand access to mental health crisis care in Travis County. Check out how it works in this Spectrum story.

Texas is expanding access to early psychosis treatment programs, opening 13 new sites across the state with a focus on rural areas. KXAN talked to Integral Care about our RA1SE program and the importance of early intervention. Learn more

The Austin Chronicle published an article focused on how Austin women are dispelling stigma and moving mental health issues forward. The article features Deborah Rosales-Elkins, Peer Support Specialist, and Ellen Richards, Chief Strategy Officer, as well as key Integral Care partners from NAMI Central Texas and Travis County Sheriff’s Office. Read it out here or grab the 7/4 issue off the stands.

Integral Care spoke with FOX 7 Austin about Post-traumatic Stress Disorder Awareness Month and the services we provide. Integral Care offers Mental Health First Aid training for Military Members, Veterans and their Families. Find out more here.


A home means recovery from homelessness, mental illness and substance use disorder. When people have a safe place to live, appropriate support services and the tools they need to achieve well-being, recovery begins and they can reach their full potential and contribute to their community.

Watch KVUE’s story on Integral Care’s Terrace at Oak Springs.

Strengthening the health of our community and supporting people living with intellectual and/or developmental disabilities (IDD) requires teamwork, innovative practices and collaboration, especially when they intersect with the criminal justice system.


Join Integral Care and our criminal justice partners on Wednesday, November 20th for a community forum exploring how community-wide collaboration is improving outcomes for people living with IDD who also intersect with the criminal justice system.



The Central Texas African American Family Support Conference provides opportunities to learn about mental health, intellectual and developmental disabilities, substance use disorder, co-occurring disorders and much more. The mission of the conference is to strengthen family and individual awareness of available behavioral and physical health care services through culturally sensitive education, supports, and partnerships.

Find out more about the conference here.
Join the Facebook group -> CLICK HERE


July 30, 2019



Time: 9:00am
Date: September 28, 2019
Location: Long Center

Hub Learning Community 4th Annual Conference

Time: 8:30am – 4:15pm
Date: August 21-22, 2019
Location: Austin Marriott South Hotel

The Hub Learning Community (HLC) is a resource for professionals who support individuals with Intellectual and Developmental Disabilities (IDD). Our free two day 4th annual conference focuses on supporting professionals who assist people with IDD in the community. This year’s conference features breakout sessions and amazing keynote speakers including Loretta Claiborne, Jesse Saperstein, Barbara Major and Susan Robinson. Register here.

Join us for an update on Integral Care’s strategic plan and identified priorities. David Weden, Integral Care’s Chief Financial Officer, will provide an outline of our current budget and talk about what it takes to implement our Fiscal Year 2020 budget.

Register here.

Mental Health First Aid (MHFA) is an 8-hour class that provides people the basic tools to help someone who might be developing a mental health problem or experiencing a mental health crisis. MHFA can save a life, just like CPR can save someone who is having a heart attack.
This training is open to the community and gives people the tools they need to help friends, family, colleagues, and community members. By the end of the session, participants will be able to identify warning signs and risk factors for mental illness; recognize signs and symptoms of depression, anxiety, trauma, psychosis, and substance use disorder; and implement the 5-step action plan to help someone showing signs of mental illness or experiencing a crisis.
To sign up for MHFA, please see the event listing on Eventbrite.

Tables and Sponsorships are still on sale.


Join us this year as we honor Dr. Clay Johnston and highlight the partnership between Dell Medical School and Integral Care.


Funds raised this year will go to provide the latest evidence-based best practices that are the critical tools for building recovery for persons with intellectual and/or developmental disabilities who are experiencing a mental health crisis.


New Milestones Foundation raises funds to support Integral Care in meeting the needs of adults, families, and children in our community with mental illness, substance abuse disorders and intellectual and developmental disabilities. We accomplish this by bridging the gaps between what government funds and what enhances Integral Care programs and services and between what we have today in practice and what might be promising practices for the future.


Tickets to event


October 18, 2017

Bridging the Gap Gala

Tickets are still available for New Milestones Foundation’s Bridging the Gap Gala. This year’s gala – A Spotlight on Mental Health – will be held Thursday, November 9th at the Hyatt Regency Austin. We’re excited to announce that Sheila Hamilton, 5-time Emmy-Award winning journalist, author and mental health advocate, is the keynote speaker. Ms. Hamilton’s book All the Things We Never Knew is about loving and losing someone with mental illness. Over the course of the evening, Ms. Hamilton will share her incredibly personal story and truly put a Spotlight on Mental Health.


In its 16th year, the gala will help raise funds for Integral Care’s 24/7 Helpline. The Helpline provides a direct connection to around-the-clock mental health crisis support as well as Integral Care’s programs and services for adults and children. New Milestones Foundation is the funding arm of Integral Care and helps expand awareness in order to eradicate the stigma associated with mental health disorders. Get your tickets and tables today at It’s going to be a great night!

Integral Care is now offering weekly Mental Health First Aid (MHFA) classes in Austin and Georgetown. MHFA is a one-day training that teaches people how to help someone who may be experiencing a mental health crisis or showing signs of mental illness or substance use disorder. Thanks to a grant from the St. David’s Foundation, no one will be turned away. However, a donation of $10 is welcome.

MHFA can save a life, just like CPR can save someone who can’t breathe or is having a heart attack. Register today.

From Integral Care’s Peer Support Specialists


January 1, 2019


Integral Care’s monthly newsletter shares pertinent information about the state of mental health care, substance use disorder and intellectual and developmental disabilities in our community and beyond. It highlights Integral Care programs and collaborations making a difference in Travis County.(View Newsletters)

January 1, 2019

Living Well

Living Well
Integral Care’s quarterly peer-led newsletter features interviews with Integral Care staff, stories of recovery, creative writing, tips for self-care and offers hope for tomorrow. This newsletter is led by an Integral Care Peer Support Specialist. Our peer support specialists have lived experience with mental illness or substance use disorder. (View Newsletters)