Feedback
Your feedback is important to us.
Integral Care takes pride in helping our community. Please ask questions or give concerns about our services or staff to Rights Protection Officer at feedback@integralcare.org or 512-440-4086.
We want to hear from you.
If you contact Integral Care with a complaint, the Rights Protection Officer will respond. However, it can be 1 to 2 business days before you hear from us. Complaints are often easily resolved. More serious complaints go through an investigation.
Questions about our programs and services?
If you have non-urgent questions or concerns, please use the form below. We will respond to your request promptly during regular business hours – Monday through Friday from 8am to 5pm. If you need immediate emotional support, call 512-472-HELP (4357). Please note: This is not a crisis tool and is only checked during regular business hours Monday through Friday.
We comply with applicable Federal civil rights laws, including a Title VI plan. We do not discriminate on the basis of race, color, national origin, age, disability or sex, regardless of citizenship.
For resolution of concerns, you can also contact:
Texas Health and Human Services
Ombudsman Behavioral Health Help
Call: 800-252-8154, 8 a.m. – 5 p.m., Monday – Friday
If you have a hearing or speech disability, call the toll-free Relay Texas service at 7-1-1 or 800-735-2989.
Ombudsman Behavioral Health Help | Texas Health and Human Services
Fax: (630)792-5636
Office of Quality and Patient Safety
One Renaissance Boulevard
Oakbrook Terrace, Illinois 60181