Integral Care works with trusted behavioral healthcare providers to extend our services.
Thank you for your interest in becoming a contracted provider at Integral Care. Below you will find a list of resources on how to apply. Additional information about required trainings, access to our manuals and more are available in the Current Providers area. If you ever have any questions, please contact us at providers@integralcare.org. We’re here to help.
Request for applications
Applications for new providers are accepted throughout the year from organizations and individual service providers.
Below you will find links to login portals for Integral Care network providers. This page also has helpful information for current Integral Care network providers such as the provider manual, utilization management forms, and ombudsman information.
If you have a provider training request or require technical assistance with ProviderConnect, Relias, or incident reporting, please submit a help ticket here: https://www.cognitoforms.com/IntegralCare/ProviderHelpTicket
If you have any other questions, please contact us at providers@integralcare.org.
The Provider Manual contains information that is critical for our providers such as authorization processes, reporting and documenting serious incidents, client rights and contract compliance.
If you have questions about a service that you have been authorized to provide or if you would like more information about requirements for different services, see our Provider Services Directory to learn more.
Incident Reports are an essential part of the daily operations at Integral Care. All network providers are required to submit incident reports about events or actions that occur that could adversely impact the agency, you, a client, contractor, external provider or visitor. This manual contains information about how to use the incident reporting system for all incident reports.
Integral Care’s Utilization Management (UM) department authorizes many provider services. The following forms are related to authorizations and are helpful reference materials.
Authorization Forms
To obtain a service authorization, providers must submit the required forms to UM.
Helpful Reference Materials
For UM appeals or to contact a UM Resource Allocator, call 512-440-4044. You can also reach the UM Department at UM@integralcare.org. If you have questions about services that are authorized outside of UM, such as those authorized by service coordinators or care coordinators, please contact us at providers@integralcare.org.
REQUEST FOR APPLICATIONS
To complete an application for a contract renewal, access our application form here.
More information about the RFA including requirements, instructions, services and rates.
CREDENTIALING FORMS
To complete a form for credentialing of new group member provider or for re-credentialing of an existing group member provider, access our credentialing forms here.
Integral Care values you as a provider. The Ombudsman offers Provider Liaison functions to our network of providers including managing appeals, complaints and concerns, answering questions and facilitating mediation.
Appeals
Providers have 15 calendar days from a denial to request an appeal.
The Ombudsman makes every effort to respond to complaints in a timely manner. The Ombudsman will keep providers informed of the process and provide additional details as needed.
Didn’t find the information you were looking for or still have questions about provider services? Contact us at providers@integralcare.org
You can access current provider directories for different service areas below. These are updated on a regular basis. Please note: the providers are not Integral Care staff but are contracted with our agency to extend the care we provide.