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Important COVID-19 Updates

Integral Care is continuing to provide services, many by telephone and telehealth.

Our services are part of the public health response to any crisis. Integral Care is continuing to provide services to our community. For the safety of everyone, more services are now being provided by telephone and telehealth. By reducing in-person appointments and providing care by telehealth and telephone, we reduce the potential spread of COVID-19 and help conserve the limited supply of personal protective equipment (PPE). Click here for step-by-step telehealth instructions.

 

Are you feeling overwhelmed by COVID-19? Our 24/7 Crisis Helpline is here to provide immediate support if you are worried about your emotional well-being or someone else’s emotional well-being. We will listen and support you without judgement. For help, please call 512-472-4357 anytime – day or night. Press 1 for English, then 1 for crisis support. Integral Care offers services in many languages. When someone calls our Helpline, there are prompts in 15 languages.

Crisis Services Operations:

  • Our Psychiatric Emergency Services (PES) is providing all visits by telephone and telehealth. Face-to-face visits will be by appointment only as needed. PES provides urgent mental health care.
    • PES is not accepting walk-in visits at this time.
    • Please call 512-472-4357 for telephone and telehealth services. Press 1 for English, then 1 to speak to our staff.
    • Hours: Monday – Friday, 8am to 10pm; Saturday, Sunday and Holidays, 10am to 8pm
  • Our Mobile Crisis Outreach Team (MCOT)is providing all visits via telephone and telehealth with face-to-face visits by appointment only as needed. MCOT provides mental health crisis care in the community.
    • Please call 512-472-4357 for telephone and telehealth services. Press 1 for English, then 1 to speak to our staff.
    • Hours: Monday – Friday, 8am to 10pm; Saturday, Sunday and Holidays, 10am to 8pm

Adult & Children Mental Health Operations:

  • As of Wednesday, March 18th, most Integral Care services are now being provided by telephone or telehealth. Face-to-face visits are by appointment only as needed.
  • As of Wednesday, April 1st, any scheduled face-to-face adult mental health and substance use disorder appointments will take place at our E. 2ndClinic located at 1631 E. 2nd St, 78702.
  • Please call 512-472-4357 for telephone and telehealth services. Press 1 for English, then 4 to speak to our staff.
  • Hours: Monday – Friday, 8am to 5pm

For any scheduled face-to-face appointments, all clients (and staff) will be screened before entering an Integral Care healthcare location.

All IDD Operations:

  • All service coordination is being provided by telephone or telehealth, unless a face to face visit is necessary and arranged by appointment. Please call 512-483-5800 before your scheduled visit.
  • All testing services will be provided face to face. You will complete a brief health screening before testing. Please call 512-483-5800 before your scheduled visit.
  • If you have questions, please call 512-472-HELP (4357).
  • If you are experiencing a mental health crisis, call our 24/7 Helpline at 512-472-HELP (4357). Press 1 for English, then 1.

Thank you for helping us keep you and others as safe as possible during this challenging time.

Learn more about Integral Care’s Operations (click here).

The symptoms are:

  • Fever
  • Shortness of breath
  • Cough
  • Chills
  • Headache
  • Runny nose
  • Loss of taste
  • Sore throat
  • Diarrhea
    • Contact your health care provider if you have symptoms of respiratory illness. This includes cough, fever and shortness of breath.
    • Be sure to call ahead before going to a clinic, urgent care or emergency department. This helps avoid possibly spreading the virus.
    • Click here to use the City of Austin online assessment to pre-register for FREE testing for you or a loved one. Schedule a no-cost, drive-through COVID-19 test at a local Austin Public Health facility. ​

NEW UNINSURED HOTLINE NUMBER:
People experiencing coronavirus-like symptoms (COVID-19) who are uninsured and do not have an established doctor should call the COVID-19 Hotline at 512-978-8775 for guidance.

COVID-19 is a coronavirus. Coronaviruses most commonly spread from an infected person to other people through:

  • Coughing, sneezing, talking and singing that releases microscopic drops of saliva into the air
  • Close personal contact, such as touching or shaking hands
  • Touching an object or surface with the virus on it, then touching your mouth, nose, or eyes before washing your hands

THE BEST WAY TO PREVENT INFECTION IS TO TAKE PRECAUTIONS TO AVOID EXPOSURE TO THIS VIRUS, WHICH ARE SIMILAR TO HOW YOU PREVENT THE FLU:

    • Wear a mask that covers your nose and mouth every time you leave home.
    • Wash your hands often with soap and water for at least 20 seconds. If soap and water are not available, use an alcohol-based hand sanitizer.
    • Avoid touching your eyes, nose, and mouth with unwashed hands.
    • Avoid close contact with people who are sick.
    • Stay home when you are sick.
    • Cover your cough with the inside of your elbow. Sneeze into your elbow. You can also use a tissue to cover your cough or sneeze, then throw the tissue in the trash
    • Clean and disinfect frequently touched objects and surfaces using a regular household cleaning spray or wipe.
  • Call Integral Care’s 24/7 Crisis Helpline at 512-472-HELP (4357). Our team provides around-the-clock crisis care. We’ll listen to you and support you without judgement.
  • Text TX to 741741 to connect to Crisis Text Line. Crisis Text Line provides free, 24/7 crisis support via text.

Integral Care Operations

 

  • Integral Care is providing services. For the safety of everyone, more services are now being provided by telephone and telehealth. By reducing in-person appointments and providing care by telehealth and telephone, we reduce the potential spread of COVID-19 and help conserve the limited supply of personal protective equipment (PPE).
  • The health and safety of our clients and staff is our top priority. Integral Care is in regular contact with Austin Public Health (APH) and closely follows local, state and federal COVID-19 guidelines and CDC recommendations to ensure the safety of our clients and staff.
  • Integral Care’s Chief Medical Officer is participating in an expert advisory panel of physicians to create guidelines for prevention strategies in our area.
  • Integral Care leadership meets daily to review COVID-19 updates and anticipate how this evolving situation may impact staff, clients and service delivery.

  • Integral Care is providing as many services as possible over telehealth and telephone in order to reduce chances of virus transmission. Where a face to face visit is necessary the following measures are in place:
    • Face Masks Required – All clients, visitors and staff must wear a mask. Please wear a mask when you arrive and at all times inside our clinics. Masks must cover your nose and mouth. We have a small supply of masks to give out. Please bring a mask from home if you can. Cloth masks are OK.
    • Visitors Limited – If you must bring someone with you, please limit it to only 1 family member or friend.
    • Health Screening Required – We are screening everyone for fever, cough, and shortness of breath before entering the clinic. If you have a fever of 99.6 or higher and/or other symptoms, you cannot enter the clinic. We will ask you to reschedule your appointment or have a telehealth appointment.
    • Infection Prevention – We clean and sanitize all waiting rooms, exam rooms and other care areas based on CDC rules. Alcohol-based hand sanitizers, tissues, hand soap and trash cans are available to you. We have also removed shared items like magazines and toys.
    • Personal Protective Equipment (PPE) – Our staff will use PPE like masks and gowns at the levels set by the CDC.
    • Social Distancing – All staff, clients and visitors will practice social distancing. You may notice more space between yourself and others in waiting areas.

If you feel sick, have a fever, cough, or shortness of breath, please call 512-472-4357 before coming into one of our clinics

 

Seek Emergency Medical Attention immediately if you experience;

  • Severe symptoms of COVID-19
  • Trouble breathing
  • Persistent pain or pressure in chest
  • New confusion
  • Inability to stay awake
  • Bluish lips or face

Additional Resources

  • COVID-19 information and referrals to community resources across Texas: 2-1-1 – They are available 24 hours a day, 7 days a week.
  • Uninsured Hotline: 512-978-8775 – People experiencing coronavirus-like symptoms who are uninsured and do not have an established doctor should call this CommUnityCare hotline for guidance.
  • Ascension Seton COVID-19 hotline: 833-919-1680 – They are available 6 am – midnight. (It is important to call before going into a clinic, urgent care, or emergency department to prevent any potential spread.)
  • Austin Public Health COVD-19 website – Austin Public Health is our local public health authority and is leading efforts to research, gather, and share information with the community. For trusted information on COVID-19, including the latest local updates as well as how to prevent infection, visit their website.
  • Texas Health and Human Services website – For statewide information.
  • Centers for Disease Control and Prevention (CDC) website – For the latest national news and updates.