911 Call Center 60 minutes feature (Crisis, November 2021): Integral Care clinicians are on the 911 Call Center Floor 24/7 answering mental health calls with a goal of diverting unnecessary law enforcement involvement. 60 Minutes featured the work Integral Care and the Austin Police Department are doing to help ensure people experiencing a mental health crisis get the right care at the right time. Their report examined how American cities can reimagine police departments, with Austin as a leading example.
“I didn’t know what was going to happen calling 911. The clinician was so knowledgeable, and I felt like I had someone there, right there with me. I don’t know what I would’ve done without her. She was the calm in the storm, guiding my entire family through the most chaotic and emotional day. That call is what got my daughter to go for psychiatric treatment voluntarily.” – 911 Call Center Caller