Integral Care Pharmacy

Integral Care has a pharmacy in South Austin and a medicine dispensary in Central Austin. Both locations serve clients in ongoing care with us.

We fill mental health prescriptions only. We do not stock all medicines.

We accept cash, credit cards and many insurance plans. (Debit cards and checks not accepted at this time.)

Dove Springs Pharmacy – South Austin
Most prescriptions filled while you wait. This location also sells over-the-counter products like aspirin, vitamins and cough drops.

 

5015 South IH-35, Ste. 200C
Austin, TX 78744

512-804-3205

Hours Monday – Friday, 9am to 12:30 and 1pm to 5pm
Bus Route 7
Look up your bus line here: https://www.capmetro.org/

2nd Street Dispensary – Central Austin
Drop off your prescription and pick it up about 24 hours later. (Your prescription will be filled at our Dove Springs pharmacy in South Austin.) Call 512-804-3604 to make sure your prescription is ready before going to the dispensary to pick it up.

 

1631 East 2nd Street, Building C
Austin, TX 78702

512-804-3604

Hours Monday – Friday, 9am to 12:15 and 1:15pm to 4:30pm
Bus Routes 17 and 322
Look up your bus line here: https://www.capmetro.org/

The Dove Springs pharmacy carries the following over-the counter products.

 

  • Acetaminophen
  • Allergy medicine
  • Allergy nasal spray
  • Aspirin, chewable
  • Cold and sinus medicine
  • Cough Drops
  • Cough expectorant
  • Ibuprofen
  • Lipbalm
  • Mouthwash
  • Multivitamin
  • Stomach upset and diarrhea medicine
  • Toothbrush
  • Toothpaste

What types of prescriptions does the Integral Care pharmacy fill?

We fill mental health prescriptions only. We do not stock all medicines. For example, we do not have antibiotics.

 

Where is the dispensary? How is it different from the pharmacy?          

You can drop off a prescription at the dispensary and pick it up about 24 hours later. (Your prescription will be filled at our Dove Springs pharmacy in South Austin.) Call 512-804-3604 to make sure your prescription is ready before going to the dispensary to pick it up.

Friday drop-offs will be ready on Monday.

 

East 2nd Street Clinic     

1631 East 2nd Street, Building C

Austin, TX 78702

512-804-3604

Hours: Monday – Friday, 9am to 12:15 and 1:15pm to 4:30pm

 

Can a nurse or case manager pick up my meds for me?

Yes

 

What health plans or insurance does Integral Care pharmacy accept?

We accept:

  • Medical Access Program (MAP)
  • Blue Cross Blue Shield (BCBS)
  • some Medicare part D plans

  

Why is my medicine a 30-day supply?

Medical staff decide on the number of days’ supply of your medicine. The pharmacy follows medical staff instructions.

 

Prescriptions are valid for a year at a retail pharmacy. Why aren’t prescriptions good for a year at the Integral Care pharmacy?

Medical staff decide on the period of time you stay on a medicine. If you have waited too long to fill a prescription, it may no longer be valid. Talk to your doctor or nurse if you have questions.

 

What do I do if I am out of refills?

When you have 7-10 days of medicine left, call 512-472-HELP (4357) to make an appointment with medical staff. A new prescription will be given to you at this appointment. The pharmacy cannot renew your prescription. Medical staff must see you.

 

How do I afford a prescription if I don’t have health insurance?

See Frequently Asked Questions About Medical Access Program (MAP) or Patient Assistance Programs (PAP) below.

What is the Medical Access Program (MAP)?

MAP helps people get the health care they need. Anyone who has a MAP card can go to a clinic, get medicine, and get emergency care. Every person in your family who is eligible will get a MAP identification card. You may use your MAP card to get healthcare services through any of the clinics or doctors that accept MAP patients. CommUnityCare and a number of other healthcare providers take MAP.

 

For more information about MAP, go to http://www.medicalaccessprogram.net.

 

What is the Medical Access Program (MAP) Drug Formulary?

This is the list of medicines available to MAP clients. The list is adjusted several times a year.

 

How do I get a Medical Access Program (MAP) card?

Call Central Health at 512-978-8130 to see if you qualify for MAP. If you qualify, make an appointment to go in and sign up.

 

For more information about MAP, go to http://www.medicalaccessprogram.net.

 

People experiencing homelessness can sign up for MAP without an appointment. People are seen in the order they arrive. Walk-in times are 8:00am and 1:00pm, Monday – Friday.

 

Homeless Walk-In Location:

Central East Austin Eligibility Office

1313 Red River Street

Suite217A

Austin, Texas 78701

 

What if I don’t qualify for MAP?

If you do not qualify for MAP, you may qualify for a CommUnityCare (CUC) Sliding Fee Scale card. To apply for that, call 512-978-9015. Select option 1 to schedule an appointment with a CommUnityCare financial advisor.

 

If you have the CUC Sliding Fee Scale card or a letter showing that you have been denied MAP, Integral Care can still help you.

You may also qualify for medicine through a Patient Assistance Program (PAP).

 

I have a co-pay on MAP. Can you help with the co-pay?

We cannot help with your MAP co-pay. MAP is run by Central Health and CommUnityCare. It is not an Integral Care program. Integral Care works with Central Health, but we are separate.

 

I have MAP and so does my friend. Why are her medicines free but I have a co-pay?

Co-pay amounts are determined by Central Health, who runs MAP. What you pay was determined in your application process. Integral Care was not involved in that process.

What is a Patient Assistance Program (PAP)?

Some medicines are not covered by MAP. Many drug companies have programs that provide medicines to patients for free. These programs are called Patient Assistance Programs. These programs require an application. To qualify, you may need to provide proof of income, citizenship, residency or your social security number. You will work with a PAP Coordinator. That person will help you with each drug company’s PAP application. It can be confusing, but we are here to help you.

 

Why do I have to see my case manager to know if I am eligible for free medicines?

Your case manager keeps forms about you that determine if you qualify. They must update those forms regularly.

 

Why do I need to provide proof of income for medicines from a Patient Assistance Program (PAP)?

PAPs help people who cannot afford medicines. Each drug company decides what financial information they need about you to decide if you qualify for their program. Examples of financial information can include paycheck stubs, income tax returns, specific government forms, Medicaid denial letters.

Your financial information goes with your application for the program. Our staff will help you with this process.

 

What is the Patient Assistance Program (PAP) Drug Formulary?

If you qualify for PAP, this is a list of medicines that we can help you get. PAP programs only provide certain medicines to Integral Care clients. Those are anti-psychotic and anti-depressant medicines.

 

How do I know if I qualify for PAP medicines?

Ask the PAP Coordinators at our East 2nd Street or Dove Springs clinics. They are here to help you.

 

How do I apply for PAP?

You can fill out PAP forms at our East 2nd Street and Dove Springs clinics. PAP Coordinators are there to help you.

 

East 2nd Street Dispensary     

1631 East 2nd Street, Building C

Austin, TX 78702

512-804-3604

Hours: Monday – Friday, 9am to 12:15 and 1:15pm to 4:30pm

Bus Routes: 17 and 322

Look up your bus line here: https://www.capmetro.org/

 

Dove Springs Pharmacy

5015 South IH-35, Suite 200C

Austin, TX 78744

512-804-3205
Hours: Monday – Friday, 9am to 12:30 and 1pm to 5pm

Bus Route: 7

Look up your bus line here: https://www.capmetro.org/

 

Why are some medicines PAP and not others?

Drug companies offer their brand-name medicines in PAP programs. That means generic medicines are not offered. This is because brand-name medicines are expensive. Generic medicines tend to cost less.

 

Why do my MAP medicines have a co-pay but not my PAP medicines?

MAP medicine co-pays are based on your income. If your PAP application is approved by the drug company, your medicine is free.

Top