Feedback
Your feedback is important to us.
Integral Care takes pride in helping our community. Please ask questions or give concerns about our services or staff to:
Ombudsman at feedback@integralcare.org or 512-440-4086.
We want to hear from you.
If you contact Integral Care with a complaint, the Ombudsman will respond. However, it can be 1 to 2 business days before you hear from us. Complaints are often easily resolved. More serious complaints go through an investigation.
Questions about our programs and services?
If you have non-urgent questions or concerns, please use the form below. We will respond to your request promptly during regular business hours – Monday through Friday from 8am to 5pm. If you need immediate emotional support, call 512-472-HELP (4357). Please note: This is not a crisis tool and is only checked during regular business hours Monday through Friday.
We comply with applicable Federal civil rights laws, including a Title VI plan. We do not discriminate on the basis of race, color, national origin, age, disability or sex, regardless of citizenship.
For resolution of concerns, you can also contact:
Texas Health and Human Services
Commission Office of Consumer
Services & Rights Protection
(800) 252-8154
P.O. Box 12688 | Austin 78711-2668
Fax: (630)792-5636
Office of Quality and Patient Safety
One Renaissance Boulevard
Oakbrook Terrace, Illinois 60181